Training providers: beyond the basics of electronic health records

Background

Electronic Health Record (EHR) training can affect EHR usability and provider willingness. This article evaluates the effect of post-implementation training on specific EHR activities.

Methods

The study was conducted at Kaiser Permanente, Mid-Atlantic States (KPMAS), using a mixed methods approach.

Training included two classes 20–40 minutes lecture/demonstration format, specific hands-on exercises, and supplemental materials for post-class learning (refer to the appendix section).

First Class

• Problem list management.
• Medication list management.
• Patient history.
• Efficient chart review.

Second Class

• Documentation.
• Efficiency tool.
• Order entry.
• Preference list.

Appendix

• Contents of the quick reference guide that was distributed to class participants for the first class.
• Example of the keyboard shortcut templates.
• Effect of training on use of problem lists and medication lists.
• Relationship between provider characteristics and outcome measures.